Flat Rate Shipping
All international and national P&H will be charged at our low rate of only AUD$40.oo
This flat shipping rate when incurred on small purchases is indicative of our internal costs and not just the price of delivery. We recommend taking advantage of our flat rates to best amortize bulk purchase deliveries. Small purchases are best acquired from our Retail Representatives.
Established in 1968.
Online since 1998.
Our products are produced in accordance with strict manufacturing guidelines and satisfy food safety requirements. All our health supplement products are produced in a licensed manufacturing environment.
Warning: Our products contain natural ingredients, some of which may cause an allergic reaction. Test on skin before use. If irritation, swelling of the mouth or skin occurs, discontinue use immediately. Always seek medical advice from your health care professional with regards to dosage and directions for use.
Except to the extent that the law already provides that liability is not able to be excluded, Mother Nature shall not be under any liability to the Customer in respect of any loss or damage (including consequential or indirect loss or damage or loss of profits, illness, or other expenses) however caused, which may be suffered or incurred or which may arise directly or indirectly in respect of the Products supplied by Mother Nature or the failure of Mother Nature to comply with these terms and conditions.
All credit orders and payments made via www.MotherNature.com.au are processed through a PayPal shopping Cart systems and are subject to PayPal conditions and processes. Where payment has been accepted by PayPal and transferred to our account, we will endeavour to confirm availability of the ordered products and contact the purchaser (via the details provided) within 7 days, confirming the items purchased and the delivery details.
Payment must be made in full without set off or deduction. Mother Nature will investigate any disputed amounts, and if resolved in favour of the Customer, a credit will be issued to the Customer..
Title to Products
Ownership of Product/s purchased does not pass to the Customer until the Customer has discharged all outstanding indebtedness to Mother Nature, whether in respect of the Products, delivery, taxes or otherwise.
All purchases will incur a delivery charge as declared during the process of ordering. Mother Nature reserves the right to charge extra for handling and delivery where the destination or quantities are of an unusual nature, notwithstanding that it may not have previously done so. Administrative fees may also be imposed for orders over export limits or under legal uncertainties. Where prices are stated as inclusive of delivery, delivery is to the nearest major town/city or recognised delivery point accessible to the delivery service provider employed unless otherwise specifically stated by Mother Nature.
Delivery Refusal by the Customer
Where a Product Delivery has been refused by the customer, including refusal to abide by Customs or Legal restrictions and/or requirements, the customer is liable for any and all resulting costs incurred. These costs, as well as initial shipping and handling charges, will be deducted from any refunds due to the customer.
Failure to abide by import/export and/or custom/excise requirements wil be deemed as a refusal of delivery by the customer. Non-payment of delivery excess, duty fees or other expenses that form part of the goods' transit is also deemed refusal of delivery by the customer.
Any Products which are defective or have been delivered after their “use by” or “best before” date, or which are not otherwise in accordance with the Customer’s order, or which Australian law provides may otherwise be returned to Mother Nature, may be returned to Mother Nature within 7 days of receipt of goods, allowing the Customer a reasonable opportunity of inspecting the Products, at no cost to the Customer.
Where non-defective goods are returned, a handling fee not in excess of 10% of the order may be incurred on all such returns. These may be in addition to costs accrued by Delivery Refusal and or Import/Export disputes listed above.
Please choose carefully, as we do not refund if you simply change your mind or make a wrong decision. If you are not satisfied with any purchases you make from Mother Nature, simply e-mail us within 7 days informing us of the reason for the product return.
Footwear that reasonably fits the description of size and attributes received in the original order, may be exchanged but is not subject to a monetary refund, due to the individual customization of the product.
You should contact us immediately should you wish to cancel any order for the Products placed through the Website. This process must be intiated as soon as possible after submitting your order and must occur before any ordered Products are shipped. Requests for cancellation will be not be considered if the items have already been shipped.
Cancellation of any footwear order, where the product has begun assembly, may incur a scrapping fee (at the discretion of Mother nature and not exceeding 30% of the sale value of the product) to cover the cost of wasted materials and labour.
We have a 6 month warranty against defective material and/or workmanship (excludes material aging, product abuse, abnormal use, abrasion and/or general wear and tear). If you have a warranty claim please email us immediately to begin this process. See Refunds above
These terms and conditions will apply to the exclusion of all other terms and conditions contained in the Customer’s order. In the event of any inconsistency, Mother Nature will be deemed, by delivering of the Products to the Customer to have made an offer to the Customer to sell the Products pursuant to these terms and conditions. Such offer will be deemed to have been accepted if the Customer retains the Products. Mother Nature reserves the right to change and update these Terms and Conditions at any time. Additional terms and conditions may also become applicable due to the use of delivery services and third party agencies hired by Mother Nature in the process of completing an order or delivery of Products.
GST (Australian Domestic Orders)
Orders delivered to areas within or under the control of the Commonwealth of Australia require us to charge and recover from the Customer all goods and services tax (“GST”) payable in respect of the supply of goods and services to the Customer.
Import/Export (International Orders)
The customer accepts full responsibility for the request of goods importation where delivery is outside Australia. The customer accepts all costs incurred for the resolution of all product clearance, custom and legal fees, taxation duties and/or handling costs, even when delivery is disputed.